We endeavor to deliver your order to you in full and on time.
When you receive your order, please check it is correct and complete.
You can reach us by telephone or e-mail as follows:
Below you will receive a link from us that will take you to our return form. There, all necessary data will be recorded and collected. As a result, GVB-geliMED will check your application for a return and inform you about the further course of your return.
The link sent is for one-time use only.
Please note that in the event of a return, up to 20% of the value of the goods may be charged as a handling fee.
Returned goods
Returned goods can be items that were ordered incorrectly or also incorrectly delivered. The items in a return must not be used and must be in the original packaging.
In the event of a return, you will receive a credit note or an exchange, depending on your requirements.
If it is a special item or custom-made, it is not possible to return the item you ordered.
Complaints
A complaint arises if the item delivered by GVB-geliMED has a defect. Complaints can only be processed and recorded with prior notice to the employees of GVB-geliMED.
Contact address: see above
Below you will receive a link from us that will take you to our complaints form. All necessary data will be recorded and collected there. As a result, GVB-geliMED will check your application for a return and inform you about the further course of your complaint.
The link sent is for one-time use only.
As soon as the item has arrived at GVB-geliMED, it is checked in the medical technology department and, depending on requirements, the product is exchanged, repaired or you receive a credit note.