Returned goods can be items that were ordered incorrectly or also incorrectly delivered. The items in a return must not be used and must be in the original packaging.
In the event of a return, you will receive a credit note or an exchange, depending on your requirements.
If it is a special item or custom-made, it is not possible to return the item you ordered.
Please note that in the event of a return, up to 20% of the value of the goods may be charged as a handling fee.
Complaints
A complaint arises if the item delivered by GVB-geliMED has a defect. Complaints can only be processed and recorded with prior notice to the employees of GVB-geliMED.
Contact address: see above
As soon as the item has arrived at GVB-geliMED, it is checked in the medical technology department and, depending on requirements, the product is exchanged, repaired or you receive a credit note.
In case of complaint or return, please let us know the reason for your concern and return the goods to us after consultation.